December 2010

Vol. 2 No. 12

2010 is almost in the books, and although it doesn't look like we're going to set any new records, there are still many things we can be grateful for.

The industry continues to change, and you'll be happy to know that IDeACOM is prepared and ready to assist with your 2011 technology plans. We welcome some new vendor-partners into our extensive portfolio, and are happy to introduce some new products and services from existing partners.

You've already seen an announcement about our Carrier Assurance Plan which goes into effect January 1^st. We'll also be rolling out our Telco Disaster Recovery Plan in early Q1. In addition, the Vertical Wave-IP 2.0 release added some new functionality; and we're excited about the planned MBX-IP launch in January. The Zultys Media Exchange (MX) is a pure IP platform that fills a niche and offers some scaleable & robust capabilities.

And if that's not enough, we'd like to pass on an offer from Copper Conferencing for 200 free audio conferencing minutes. The offer is valid until December 31, 2010; so if you have any conference calling needs over the next few days, click here on FREE AUDIO CONFERENCING to register for the offer. Please use my name and email: John Dolan / jdolan@ideacom-NJ.com in the "FROM" fields in addition to your name and email address to complete the transaction.

All of us at IDeACOM Communications Group would like to wish you and your family a happy, healthy and prosperous New Year.

Business Insights - written for business owners and end users

Defining the Payoff: Are Maintenance Agreements Worth it?
Is a maintenance agreement (also commonly known as a Service Level Agreement or SLA) on your phone system worth the investment? The answer in most cases is, 'yes' - for four simple reasons.

Tech Insights - written for the IT department and Technical Consultants

Have You Tested How Customers Interact with Your Phones?
It's shocking how many businesses do not test the effectiveness of their phone system in a real-world, real-time environment. Try this experiment: Call into your own business as if you were a customer. How long were you on hold? How many times were you transferred, and what was the time between transfers?

IDeACOM Communications Group, Inc.

16 Grove Avenue I Verona, NJ 07044

(877) 283-3800

info@ideacom-NJ.com
www.ideacom-NJ.com

The Ideacom Network is a national organization of voice and data solution resellers. Ideacom members must pass rigorous admission standards, including a commitment to customer service, sound financial stability and community leadership. To learn more about The Ideacom Network, follow this link.