March 2011

Vol. 3 No. 2

Tangible Results "In-The-Cloud"

Regardless of the age or manufacturer of your phone system, AccessLine Communications, a veteran IDeACOM vendor-partner offers a certified business-class Voice Over IP portfolio that provides tangible results in 2 specific areas:

Cost savings.
Enhanced functionality.

AccessLine has improved their VoIP line up over the past year with additional capabilities, new cost-saving rate plans, and increased quality & reliability through direct partnerships with equipment manufacturers.

In addition to cost saving VoIP, AccessLine offers enhanced services including "cloud-based" call routing, find-me / follow-me services, web fax, reservationless conferencing, failover-based routing, and competitively priced calling plans.

Contact your IDeACOM rep for details.

Business Insights - written for business owners and end users

Every Business Should Have a Contact Center
Many small businesses balk at this statement, because they don't think they can afford a contact center of their own. And if they think of a contact center as a room with 100-200 agents and the supporting infrastructure of servers, telephones and headsets, they might be right. But the latest advancements in phone technology means that any employee-anywhere-can function as part of a contact center.

Tech Insights - written for the IT department and Technical Consultants

Switching on the Collaboration Engine: Conference Bridge and Web Conferencing Technology
Previous phone systems could enable a small conference of maybe 5 people or less. But a single conference bridge can handle as many as 30 call participants, and an organization can add as many bridges as they would like. With a full web conferencing platform, an organization can also enable audio, PowerPoint® presentations, video and a full interactive suite of technologies.

IDeACOM Communications Group, Inc.

16 Grove Avenue | Verona, NJ 07044

(877) 283-3800

info@ideacom-NJ.com

www.ideacom-NJ.com

The Ideacom Network is a national organization of voice and data solution resellers. Ideacom members must pass rigorous admission standards, including a commitment to customer service, sound financial stability and community leadership. To learn more about The Ideacom Network, follow this link.